Immediate contacts made on the day of receiving job instructions
Issuance of Preliminary Report within 14 working days from the date of Immediate Advice
Unsuccessful telephone contacts are to be replaced by the issuance and delivery of formal letters within 24 hours
Issuance of Final Report within 10 days upon receipt of complete claims supporting documents
In-depth investigations and thorough reporting
Provision of Loss Adjuster’s Immediate Advice within 24 hours of the initial visit.
We areknown for having the ability to deliver solutions to complex,high-valueissues, with a proactive approach to all assignments, regardless of sizes. All tasks are subject to active peer review to ensure we deliver a consistent and high-quality product.
Our multi-disciplinary approach means that our in-house professionals
can concentrate on the specific technical issues, allowing the case
adjuster to focus on policy and quantum issues and manage the case by
applying the correct expertise to each area of the assignment.
Whatever the activity, we promise the same all-round quality, attentive
customer service, exceptional levels of expertise, and team skills
Provide the most compelling claim settlement with acceptable evaluation for both Insured, Intermediaries and Insurers
Provide a well-controlled claim service
Provide proper claim advisory services and surveys
Assess the loss under the Insurance terms and wordings
Provide extensive loss evaluation and cause of loss
Provide high comfort with the primary goals to drive claims into conclusions
Provide general advice on all relevant property protection areas